BD11 takes your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal data when you use the bd11 platform. We believe transparency is the foundation of trust.
Six core principles that underpin how BD11 handles the personal data of every Malaysian member.
All your personal data and transaction information is protected with 256-bit SSL encryption — the same standard used by leading banking institutions. No party can intercept your data in transit between your device and our servers.
BD11 will not sell, rent, or share your personal data with third parties for marketing purposes. Your data is only shared with service providers necessary for platform operations — and only to the extent required.
You have the full right to access, correct, or request deletion of your personal data stored in the bd11 system. Contact our support team and your request will be processed within 14 business days.
Your data is stored on secure servers with strict access controls. Only bd11 staff with specific authorisation may access sensitive data, and every access is logged and continuously monitored by our security team.
We only collect data that is strictly necessary for operations. Every type of data we collect has a clear purpose explained in this policy. We do not collect data covertly or beyond the required scope.
In the event of any data breach affecting your personal information, bd11 will notify you within 72 hours of the incident being detected. We will also take immediate action to contain and resolve the incident.
BD11 collects various types of personal data to enable us to provide a safe, seamless, and responsible service to all members. This data collection is necessary for platform operations, regulatory compliance, and enhancing the user experience.
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth | Required (KYC) |
| Contact Information | Phone number, email address | Required |
| Financial Information | Bank account number, bank name, e-wallet | Required (Payment) |
| Verification Documents | IC photo, bank statement, proof of address | Required (Advanced KYC) |
| Profile Information | Username, password (encrypted), language preferences | Required |
When you use the bd11 platform — whether via web browser or mobile app — we automatically collect certain technical data required for security and platform improvements:
The personal data we collect is used exclusively for the legitimate and stated purposes below. BD11 will not use your data for any other purpose without first obtaining your consent.
The legal basis for this data processing is: (a) performance of a contract between you and bd11; (b) compliance with legal obligations; (c) bd11's legitimate interest in operating the business securely; and (d) your consent where applicable.
BD11 understands how important your privacy is. We will never sell or rent your personal data to any party for marketing purposes. However, there are limited situations where we need to share your data with certain parties:
We share necessary data with third-party service providers that help us operate the platform — including payment providers, game providers, customer support platforms and hosting services. All providers are bound by strict confidentiality agreements and may only use your data for specified purposes.
BD11 will disclose your personal data to the relevant authorities where required by law, court order, or as part of an investigation into illegal activity. This includes AML reports to the relevant financial intelligence units.
Should BD11 be involved in a merger, acquisition, or asset sale, members' personal data may be transferred as part of that transaction. You will be notified in advance if this occurs, and your privacy rights will continue to be protected.
Protecting your personal data is bd11's top priority. We implement multiple layers of technical and organisational security to ensure your data remains safe from unauthorised access, disclosure, alteration or destruction.
While we implement comprehensive security measures, no system can be guaranteed 100% secure. We encourage you to take your own protective steps as well, such as using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
BD11 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law — whichever is longer. The following are general guidelines for our retention periods:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.
As a privacy-conscious BD11 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You may request a copy of all personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete data in your account.
You may request deletion of your personal data, subject to our legal obligations.
You may request that we restrict how we process your data in certain circumstances.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for specific purposes such as direct marketing.
The BD11 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and your experience on bd11. Third-party cookies used by game and payment providers are subject to their respective privacy policies.
The bd11 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. If you believe a minor has registered an account or provided personal data to us without parental or guardian consent, please contact us immediately.
Upon being notified of such cases, we will take immediate steps to verify the situation, terminate the relevant account, and delete all data collected from the individual concerned. Protecting children from the risks of gambling is a responsibility we take seriously.
BD11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. Any material amendments will be communicated to you via in-platform notification or email at least 14 days before the changes take effect.
The "Updated" date at the top of this page will always reflect the date of the latest revision. We encourage you to review this page periodically. Continued use of the bd11 platform after any revision takes effect will be considered acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to reach our team via 24/7 live chat within the bd11 platform or by email at [email protected]. We are committed to addressing every inquiry thoroughly and within a reasonable timeframe.
Join hundreds of thousands of Malaysians who trust BD11 as a safe, transparent, and responsible online entertainment platform. Register today and enjoy a worry-free gaming experience.